RETURNS & REFUNDS

At Enzo Attini, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return & Refund Policy.

Please read this policy carefully before submitting a return request, as it explains the conditions, procedures, and refund process applicable to purchases made through our official website.

Eligibility for returns

You may request a return within 14 calendar days from the date your order is delivered.

To initiate a return, please contact our Customer Support team at support@enzoattini.eu  If your return request is approved, we will provide you with:

  • A Return Form;

  • Return instructions.

Returns sent without prior authorization from us will not be accepted.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 calendar days of delivery.
  • The item must be unused and returned in its original condition.
  • The item must be returned with all original packaging, protective materials, accessories, documentation, warranty card, complimentary gifts (if any), and any other items included with the original order.
  • The returned item must be securely packaged to prevent damage during return transit.

Failure to comply with any of the above conditions may result in the return being refused and/or the refund being reduced, where applicable.

Inspection of returned items

Every Enzo Attini product undergoes a thorough Quality Control inspection before shipment to ensure it is delivered in perfect condition. Upon receipt, every returned item is inspected again by our Quality Control team.

If a returned item shows signs of use, wear, scratches, dents, impacts, alterations, missing components, or any other damage that occurred after delivery, we reserve the right, at our sole discretion, to reject the return or reduce the refund to reflect the diminished value of the returned item.

The condition of the returned item and any applicable deductions will be determined by our Quality Control team following inspection and in accordance with this Return & Refund Policy and applicable law.

Return shipping

The customer is responsible for all return shipping costs, which are non-refundable.

Please retain your shipping receipt and return your package using the same courier service (DHL Express) that delivered your order.

We strongly recommend using the original packaging, ensuring that the shipment is adequately protected and insured during transit, and taking clear photographs of the item and its packaging before shipping your return.

We are not responsible for returned items that are lost, delayed, damaged, or mishandled during return transit. If a returned package is lost or arrives damaged, we reserve the right to refuse the return and decline any refund or replacement request.

Refunds

Once your returned item has been received and inspected, your refund, if approved, will be issued to the original payment method used for the purchase.

The refund amount will be calculated after deducting all costs incurred by us in relation to the original order and its return, including but not limited to shipping, handling, payment processing and restocking costs. These deductions apply even if the original order qualified for free shipping.

Refund processing times may vary depending on your payment provider or financial institution. Once the refund has been issued by us, any additional processing time is outside our control.

Refunds are only available for orders placed directly on www.enzoattini.eu.

Refused deliveries & unclaimed shipments

If an order is refused at delivery, remains unclaimed, or is returned to us due to an incorrect or incomplete shipping address provided by the customer, the order will be treated as a return only after it has been received and inspected by our Quality Control team.

Where applicable, any refund issued will be reduced by all costs incurred in connection with the shipment and its return, including, where applicable, shipping and handling charges, return shipping costs, customs duties, taxes, storage fees, courier charges, payment processing fees, and any other related expenses.

If the total costs incurred equal or exceed the amount paid for the order, no refund will be issued.

Customers are responsible for providing accurate shipping information and ensuring that their order is accepted upon delivery.

    Promotional offers & complimentary items

    If an order includes complimentary items, promotional gifts, or products received as part of a special offer, all such items must be returned together with the purchased product in order to qualify for a refund.

    If any complimentary or promotional item is not returned in its original condition, we reserve the right to deduct its value from the refund.

    Late or missing refunds 

    If you haven’t received your refund:

    1. Check your bank account.
    2. Contact your credit card company, as it may take some time for the refund to be posted.
    3. Contact your bank, as there may be additional processing delays.

    If you have completed all of the above steps and still have not received your refund, please contact our Customer Support team at support@enzoattini.eu