RETURN & REFUND POLICY

RETURN POLICY

Our return policy is valid for 14 days from the date of delivery. If 14 days have passed since your purchase, we unfortunately cannot offer a return or exchange.
Please note: No product will be accepted without the completed Return Form.

Before placing an order, we recommend reviewing all product details on the product page.

To be eligible for a return, the item must be unworn, unused, undamaged, and in its original condition with all original tags attached. Returns must include the original packaging, accessories, extra links, warranty card, user manual, and any other items provided.

Returns showing any signs of use will not be accepted. Based on the condition of the returned item, a 25% restocking fee may apply.

We advise customers to take a photo of how the item is packaged before returning it, for reference in case of any issues.

If a return is approved, the following costs will be deducted from the refund—even if the original order included free shipping:

  • Initial shipping and handling fees

  • Restocking fee

The customer is responsible for return shipping costs, which are non-refundable.
Please retain your shipping receipt and use the same courier service that delivered your package. We highly recommend insuring the shipment and protecting the contents with the original packaging.
Enzo Attini is not responsible for items lost or damaged during return shipping. If a return is lost or arrives damaged, we cannot issue a refund or replacement.

All returns must include:

  • The unused item

  • A completed Return Form

  • The original box and warranty card

No return will be accepted without the Return Form.
To initiate a return, contact us at support@enzoattini.com. Our team will respond within 2 business days with instructions.

RETURN FEES & CONDITIONS

Returns may be subject to additional deductions if:

  • The return is not due to an error on Enzo Attini’s part

  • The item shows any signs of wear (e.g., dirt on the band, enlarged holes, scratches on the clasp, removed protective film, etc.)

IMPORT DUTIES & DELIVERY CHARGES

IMPORTANT: If your order has shipped, you are required to accept delivery.
Import duties and taxes may be applied when your package arrives at its destination. These charges are the sole responsibility of the buyer.

If you refuse the package due to customs duties or taxes, and the shipment is returned to us, Madmilan Limited will deduct all costs associated with return handling and restocking from your refund.

REFUND POLICY

Please Note: To be eligible for a refund or exchange, the returned item must:

  1. Be returned within 14 days of the original purchase

  2. Be in new, unused condition

  3. Include all original packaging and documentation

Items showing any signs of wear or use will not be refunded.

We do not offer price adjustments for previous purchases.
Refunds are only available for orders placed directly on www.enzoattini.eu

Once we receive and inspect your return, you will receive an email confirmation. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within several business days.

LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company—it may take time for the refund to post

  3. Contact your bank—there may be additional processing delays

If you've completed these steps and still haven’t received your refund, please contact us at support@enzoattini.eu