Piazza di Spagna, Roma / Swiss Movement

FAQ - WATCHES

How do I set my Enzo Attini Moonphase Watch?

Click here to watch the video tutorial

How do I install and adjust the mesh bracelet?

Click here to see the step-by-step video guide

Is there a warranty?

Yes. Every Enzo Attini watch comes with a 2-year international warranty.

Is the watchband and case gold-plated?

Yes, both the watchband and case in gold and rose gold tones are plated with genuine 18K gold, featuring a delicate 1-micron thickness to ensure lasting brilliance and exceptional durability.

Is the watch designed for men or women?

All Enzo Attini watches with a 40mm case diameter are thoughtfully crafted as unisex pieces — perfectly suited for both men and women who appreciate timeless design.

Do the watches include a certificate?

Yes, every Enzo Attini watch comes with an official Warranty Certificate and a unique Serial Number engraved on the case back, ensuring authenticity and traceability.

Are the watches water-resistant?

Yes, all Enzo Attini timepieces are water-resistant up to 5 ATM. However, as these are refined luxury watches, we recommend avoiding prolonged exposure to water or humidity to preserve their elegance and longevity for generations to come.

Can I request a specific number for limited edition models?

Unfortunately, limited edition numbers are assigned at random and cannot be selected.
Please note: The warranty does not cover batteries, leather straps, or any damage resulting from misuse, negligence, accidents, or failure to follow the care instructions provided by Ducezio Limited.

How do I replace my watch battery?

We recommend having the battery replaced by a professional jeweler or watch repair shop. Although the batteries are widely available, replacing them requires special tools and could damage the watch if done incorrectly.

FAQ - EYEWEAR

Is there a warranty?

Yes. Every Enzo Attini Eyewear comes with a 2-year international warranty.

Do Enzo Attini sunglasses offer UV protection?

Yes, all our sunglasses provide 100% protection against both UVA and UVB rays, helping shield your eyes from harmful sun exposure.

Can I get prescription lenses with your sunglasses?

While we don’t currently offer prescription lenses, our frames are compatible with them. Your local optician or optometrist can easily fit them with custom prescription lenses.

What does ‘Polarized’ mean?

Polarized sunglasses have lenses that reduce glare from reflective surfaces like water, snow, or glass. They help improve clarity and color accuracy by blocking harsh reflected light — something regular lenses don’t do.

FAQ - BRACELETS

Is there a warranty?

Yes. Every Enzo Attini Bracelet comes with a 6 -month international warranty.

Is the bracelet gold-plated?

Yes, our bracelets in gold and rose gold tones are plated with genuine 18K gold, featuring a delicate 1-micron thickness to ensure lasting brilliance and exceptional durability.

Why choose Enzo Attini?

Italian Design

Swiss Movement

2-Year Warranty

Over 250,000 Happy Customers

How long does shipping take?

We ship worldwide. Delivery typically takes 5–9 business days, although it may vary depending on your country.

When will my order ship?

Once your payment is verified, your order will be processed and shipped within 24 hours (excluding weekends and holidays). Orders placed after 12 PM (CET) will be shipped the next business day. Orders placed after 12 PM on Fridays will ship the following Monday.

Are VAT and import fees included in the price?

As the buyer, you are responsible for any import taxes, customs duties, or fees that may apply when your order arrives in your country. These costs are not covered by Enzo Attini. Since customs rules vary by country, we recommend contacting your local customs office for details. Customs processing may also delay delivery beyond our original estimate.

Where is my package?

Once you complete your order, you will receive a confirmation email. As soon as the shipment is created, you will receive another email with your tracking information. All international orders are shipped by our trusted carriers.. Please check your spam or junk folder if you do not see the confirmation email.

My credit card was declined — what should I do?

Our payment provider may decline transactions for security reasons. If your card is declined, we recommend using PayPal, which is now faster and easier than ever.

Can discount codes be used on all products or accessories?

Discount codes and free shipping promotions apply to orders over $129.

How can I stay updated on new releases?

The best way to stay updated is by subscribing to our newsletter through our homepage. Also, be sure to follow us on social media for the latest news and exclusive launches.

EASY 14-DAY RETURNS

We guarantee to refund any items within 14 days after receiving your return

Please contact customer service to be provided a return address, items must be returned to us unused, in their original condition.

For more detailed info regarding your return click here, or contact us at support@enzoattini.eu

Your Enzo Attini watch is warranted for a period of two (2) years from the original date of purchase under the terms and condition of this warranty.
The warranty covers only manufacturing defects. The Certificate Card should be submitted along with the watch.
Enzo Attini will not accept a warranty claim, if a watch has evidence of excessive wear or misuse.
Manufacturing defects do not include lost parts, damage resulting from everyday use, or damage sustained after dropping the product or banging it.
Enzo Attini will not repair damaged leather of the products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
For warranty repair, a defective watch must be registered within 30 days of receiving the product by contacting us : support@enzoattini.com

Warranty does not cover:

Esthetical changes that occur during normal wear and aging (e.g scratched surfaces, alteration of the color and/or material of the watch and strap).
Failure or damage (including water damage) caused from improper handling, lack of care, or accidents (knocks, dents, crushing, broken crystal, etc.). Failure or damage caused by fire or a natural disaster (for example an earthquake).
Damage of the Enzo Attini watch caused by your own disassemble and repair or by other non – professional persons  (e.g for battery replacement, service or repairs, save the payment coupon).
The warranty is void if the watch has been damaged by accident, negligence, by non - professional persons or other factors not due to defects in materials or workmanship.

Warranty & Maintenance

•  We suggest you to clean your watch regularly using a dry or with a dampened cloth. 

•  We recommend wearing your watch with a slightly loose strap. A tightly worn strap will wear out faster.

•  Avoid exposing your watch to intense magnetic fields such as speakers, computers, mobile phones , refrigerators and other electromagnetic appliances, because these machines create magnetic fields that may damage your watch mechanics. Do not put the watch through a metal detector when traveling.

•  The watch must not come in contact with water, (especially salt water, because it will damage your leather strap), soap, solvents, mercury, detergents, perfume, cosmetics or strong cleaning agents such as gasoline, cleaning spry, colours, adhesive etc. This may damage the surface finish of your watch. 

•  Leather and other skin straps should avoid prolonged exposure to the sun and moisture (such conditions can alter the shape and colour of certain straps).Watches containing these materials should not be used underwater. If your strap does get wet, dry it carefully with a cloth and do not let it dry under direct sunlight or next to a heater.

•  Do not expose your watch to extreme temperatures or sudden temperature changes, because it will cause malfunctioning. 

•  Avoid extreme shock or  vibrations as it may harm your watch. 

•  Do not use or place sharp objects on your leather straps, the leather can be easily scrunchable. 

•  If you don't wear the watch, keep it in a dry place.